It started as a bottleneck we kept running into.
Halfway through most lead generation engagements the same thing happens. The meetings start landing, the firm gets busier, and something behind the sale cannot cope. The website loses half the people we send to it. Quoting lives in one person’s inbox and takes three days. Scheduling is a spreadsheet that two people overwrite. The CRM has never been set up, so nobody can tell you what is in the pipeline.
For a while we pointed at it and left. Then we started fixing it, because pointing at a problem your client cannot solve is not much of a service.
So IT consulting is a real part of what Catalyst does now, and plenty of firms hire us for it with no outbound attached. Same people, same approach: scope it honestly, build the smallest thing that solves it, hand it over so you own it.
What we get called in for
- A site that gets traffic and converts almost none of it
- A manual process somebody repeats forty times a week
- Two systems that do not talk, reconciled by hand every Friday
- A client-facing product the firm has been meaning to build for two years
- A CRM nobody trusts, so the forecast is a guess